Privacy Policy

Effective Date: 27 July, 2025
Agape Care SA we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website [www.agapecaresa.com.au] and interact with our services.
1. Collection of Personal Information
We collect personal information that is reasonably necessary for our functions and services. This may include:

Name
Contact details (email, phone number, address)
NDIS number (if applicable)
Health and disability-related information
Emergency contact details
Website usage data (e.g. IP address, browser type, pages visited)

We only collect personal information directly from you or your authorised representative unless it is unreasonable or impractical to do so.
2. Use of Personal Information
We use your personal information to:

Provide our disability support services
Communicate with you and respond to enquiries
Manage our business operations
Comply with legal and regulatory obligations
Improve our website and service offerings

3. Disclosure of Personal Information
We may share your information with:

Relevant NDIS bodies and government agencies
Service providers and third parties involved in your care
Legal or regulatory authorities when required by law

We do not sell or rent your personal information to third parties.
4. Storage and Security
We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure physical and electronic storage, staff training, and access controls.
5. Access and Correction
You have the right to request access to your personal information and request corrections if it is inaccurate or outdated. Please contact us using the details below to make a request.
6. Cookies and Website Analytics
Our website may use cookies and analytics tools to improve user experience and track website performance. You can adjust your browser settings to disable cookies if you prefer.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
9. Contact Us
If you have any questions about this Privacy Policy or wish to make a privacy complaint, please contact:

Agape Care SA Pty. Ltd.
Phone: 0432 797 097
Email: support@agapecaresa.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.